No organization becomes truly agile in today’s frenetic and unpredictable market if they unless they make smart decisions on the right technology tools. Organizations need tools that meet a wide range of requirements, from performance and resilience to flexibility, scalability and security. That means decision-makers need to prioritize features that let them better meet the demanding, evolving needs of customers, such as self-service, multiple communications methods and integrated analytics.
How to build an agile support team
Agility starts with self-service
Prioritizing fast responses with live channels
Customers are turning to messaging. Why aren’t agile companies doing the same?
Agile retailers reimagine support as tickets reach record highs
Reducing agent burnout during periods of volatility