Gartner's Matthew Goldman on CRM and SIs

Services and integration can be the biggest budget item in a CRM implementation. Gartner's Matthew Goldman sat down with SearchCRM.com to discuss finding the right SI for your project and how to work with them once they're on board.

In this video, from the Gartner Customer 360 Summit, Goldman discusses the market for CRM service providers, industry consolidation, what to look for in a consulting team and how to set clear goals for a CRM project.

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