Tutorials

Tutorials

  • Building customer loyalty: Four tips in four minutes

    Use these tips from Paul R. Timm's book "Technology and Customer Service: Profitable Relationship Building" to learn how to build customer loyalty with common technology tools: the call center, help desk, CRM and Web sites.  Continue Reading

  • SearchCRM.com's Learning Guide Center

    Find links to all of our learning guides on marketing strategy, call center management, business intelligence, salesforce automation, data quality, self service, VoIP in the call center, call center performance management and open source CRM.  Continue Reading

  • Guide to VoIP ROI

    Forecasting the return on investment (ROI) of a VoIP implementation involves weighing savings on local and long distance charges as well as quantifying more elusive soft benefits like increased productivity and ease of adds, changes and management. ...  Continue Reading

  • Open Source CRM Learning Guide

    Here you'll find articles, white papers, advice and resources to help you better understand and leverage open source as it applies to your own CRM strategy. From an introduction to open source-related terms to understanding the innovations in tools ...  Continue Reading

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