This guide helps call center managers better understand the most critical issues in today's call centers from strategy to technology. Continue Reading
These customer self-service case studies examine how other companies have implemented self service and what challenges and benefits they've encountered. Continue Reading
Microsoft is enhancing products with additional features to address content security, enabling businesses to minimize risks while...
Version control is essential to DAM systems, as it enables multiple iterations of documents and rich media while retaining the ...
Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.
In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution...
A new Linux Foundation-sponsored group will support open source data management and promote interoperability between applications...
Informatica brought new features to its enterprise data catalog, including Data Asset Analytics, a tool to help organizations ...
DotData opens the doors to new markets with dotData Stream, a new product that enables customers to create low-memory, ...
IBM bought a Brazilian RPA and chatbot vendor to expand its collection of automation products.
Process and discrete manufacturers use different processes to create products. Here's how the two differ and how these affect ERP...
To save time and money while also streamlining production, companies are increasingly turning to digital manufacturing. Here's a ...