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Knowledge bases benefit customer service, call center training

Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to ...
Box Shield, mobile app upgrades on the way

Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification.
Episerver to buy Optimizely, adds to CMS, e-commerce suite

As Episerver evolves into a digital experience platform under new leadership, the company adds native A/B testing functionality ...

Google utilizes AI for Series One Meet hardware

Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses ...
Zoom launches two-factor authentication

Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from ...
Slack leans on Connect for future growth

Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company ...

Pandemic exposes difficulty of data management in education

Limited resources and a shift to remote learning have shown the inequalities across school districts when it comes to data ...
Aerospike Connect improves integrations with NoSQL database

Aerospike updates connectors for popular data query and event streaming tools, including Kafka, Spark, Pulsar and soon Presto, ...
Explosive Snowflake IPO advances cloud data warehouse fortunes

Snowflake goes public in a big way on the New York Stock Exchange, raising more than $3 billion as enterprises increasingly move ...

Expanding explainable AI examples key for the industry

Improving AI explainability and interpretability is key to the continued building of trust with consumers and the continued ...
Nvidia, Arm deal creates AI, chip powerhouse

Nvidia's acquisition of U.K. chipmaker Arm, if approved by regulators, will greatly expand Nvidia's reach in the CPU market, ...
AI in transportation reduces employee workloads

By using intelligent automation, a shipping company trimmed employee workloads, enabling employees to shift from document ...

Multi-tenant ERP's value touted at Inforum 2020

The Infor CloudSuite approach includes industry-specific functionality intended to make cloud ERP implementations more efficient ...
What's next for Epicor after its sale

Epicor Software Corp.'s newest owner, private equity firm Clayton, Dubilier & Rice LLC, may deliver new investments in the firm's...
Top change management tips for ERP implementation success

Not taking change management seriously is a surefire road to ERP implementation failure. Learn how CIOs and other leaders can do ...