Tips - IT and Computing - Contact center management - SearchCustomerExperience

SearchContentManagement

Media workflow management takes a page from DevOps, Agile

Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and...
Content collaboration tools streamline digital media workflows

Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches ...
5 digital asset management platforms to consider

DAM systems are essential for marketing teams and businesses that use many photos and videos in customer-facing applications, ...

Alcatel-Lucent Enterprise embraces RingCentral UCaaS

The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better ...
Everything Enterprise Connect 2020: News, trends and insights

This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications...
Achieving a professional home video conferencing setup

As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help ...

Oracle Autonomous JSON Database takes on MongoDB, Couchbase

The new Autonomous JSON Database is an attempt by Oracle to specifically support customers who only want document database ...
K2View takes aim at DataOps with new funding

K2View CEO and co-founder talks about how his company's micro-database fabric approach to user data aims to improve data ...
How Riot Games upped its enterprise data governance game

Data governance product manager at Riot Games details how the game vendor dealt with data ownership challenges by embracing new ...

Process automation in education helps school during COVID-19

Using process automation, a school in Sydney helped keep classes going online by automating the daily roll call process. ...
Intelligent assistants have a place in the enterprise and home

While there is still room for improvement, with continued use, training and adoption, these intelligent assistants will soon ...
Data science's ongoing battle to quell bias in machine learning

Machine learning expert Ben Cox of H2O.ai discusses the problem of bias in predictive models that confronts data scientists daily...

GE Digital's transformation rocky but ongoing

In this Q&A, GE Digital CEO Patrick Byrne discusses how the company is back in the GE fold, GE's digital transformation lessons, ...
Exploring COVID-19 food supply chain disruptions

The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the ...
Who are the real leaders among cloud ERP vendors?

The competition between SAP and Oracle is as bitter as ever, and contenders like IFS, Infor and Workday have serious offerings. ...