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Contact center management

New Jersey nets storage boost with move to SAN

How New Jersey's Office of Information Technology moved from a mainframe environment to a dual SAN. Continue Reading
Fan traps in business intelligence, Part 1

A "fan trap" is an age-old SQL problem with a relatively new moniker. Continue Reading
PKI complexities, cost hold promising technology back

In this first edition of Scheier's Security Product Roundup, Robert Scheier discusses the current state of PKI. Continue Reading

Acquia acquisition of AgilOne CDP signals CX platform expansion

Acquia's acquisition of AgilOne, a customer data platform specializing in analytics, shows it's serious about competing against ...

Personalization engines help engage and retain customers

Content personalization is essential to getting the right material to the right customers. Here are some personalization engines ...

New capabilities added to Alfresco Governance Services

The updates are intended to secure electronically stored information residing across different locations in light of recent ...

SearchUnifiedCommunications

AWS seeks niche in the cloud UC market

AWS could play a bigger role in the cloud UC market in 2020 and beyond by targeting developers and existing AWS customers.

CPaaS market evolves to meet changing business needs

Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance ...

Zoom Chat update takes vendor further beyond video

The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.

SearchDataManagement

Aerospike 4.8 advances database persistent memory support

Aerospike 4.8 adds full support for Intel's Optane persistent memory, enabling the NoSQL database to run both the index and data ...

Data warehouse technologies evolve as vendors look skyward

The need for high-speed analytics and low latency are pushing data warehousing vendors to create and reinvent their platforms and...

How to streamline feature engineering for machine learning

Structured data is necessary in machine learning, but sifting through data is time consuming. Streamlining the feature ...

SearchEnterpriseAI

AI trends 2020 outlook: More automation, explainability

Top AI trends for 2020 are increased automation to extend traditional RPA, deeper explainable AI with more natural language ...

A year of AI events points to AI predictions for 2020

A thoughtful reflection on the most important AI technology news of 2019 as well as a look to what 2020 may have in store for the...

How GE uses a 'Humble AI' approach to manufacturing

GE executive Colin Parris explains why a deliberate approach to deploying AI is needed when dealing with products that cost ...

SearchERP

A look inside the new Redwood Oracle UI design

The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and ...

Process mining software pulls back curtains on how processes work

Here's what two vendors, Celonis and Signavio, offer in the emerging field of process mining software, which enables ...

Epicor ERP system focuses on distribution

Companies like Jergens Industrial Supply are favoring purpose-built ERP systems like Epicor Prophet 21 for distributors over ...

Tips

Tips

Contact center management

New Jersey nets storage boost with move to SAN

Fan traps in business intelligence, Part 1

PKI complexities, cost hold promising technology back

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SearchContentManagement

Acquia acquisition of AgilOne CDP signals CX platform expansion

Personalization engines help engage and retain customers

New capabilities added to Alfresco Governance Services

SearchUnifiedCommunications

AWS seeks niche in the cloud UC market

CPaaS market evolves to meet changing business needs

Zoom Chat update takes vendor further beyond video

SearchDataManagement

Aerospike 4.8 advances database persistent memory support

Data warehouse technologies evolve as vendors look skyward

How to streamline feature engineering for machine learning

SearchEnterpriseAI

AI trends 2020 outlook: More automation, explainability

A year of AI events points to AI predictions for 2020

How GE uses a 'Humble AI' approach to manufacturing

SearchERP

A look inside the new Redwood Oracle UI design

Process mining software pulls back curtains on how processes work

Epicor ERP system focuses on distribution