CEM marketing includes all employees
Social media listening and analytics
People, technology make a customer experience management strategy work
Contact center agent empowerment
CRM industry trends
A winning mobile engagement strategy requires integration, good design
Microsoft’s user interface for CRM-Outlook integration
Salesforce.com’s Outlook integration user interface
Oracle’s CRM-Outlook integration
SAP’s CRM-Outlook integration
Oracle’s sales analytics mobile CRM user interface
Microsoft Dynamics CRM mobile user interface
Salesforce.com's mobile CRM user interface
SAP's performance dashboard mobile user interface
Sales dashboard from Salesforce.com
Microsoft’s sales dashboard
Screenshot of sales dashboard from Oracle Fusion
SAP’s sales dashboard