• CEM marketing includes all employees
  • Social media listening and analytics
  • People, technology make a customer experience management strategy work
  • Contact center agent empowerment
  • CRM industry trends
  • A winning mobile engagement strategy requires integration, good design
  • Microsoft’s user interface for CRM-Outlook integration
  • Salesforce.com’s Outlook integration user interface
  • Oracle’s CRM-Outlook integration
  • SAP’s CRM-Outlook integration
  • Oracle’s sales analytics mobile CRM user interface
  • Microsoft Dynamics CRM mobile user interface
  • Salesforce.com's mobile CRM user interface
  • SAP's performance dashboard mobile user interface
  • Sales dashboard from Salesforce.com
  • Microsoft’s sales dashboard
  • Screenshot of sales dashboard from Oracle Fusion
  • SAP’s sales dashboard