Are PeopleSoft CRM professionals as in demand as those certified in Siebel or SAP?
Will an SAP CRM implementation mean challenges for marketing campaigns?
Online customer service -- how to get started
Will open source CRM software mean cost savings?
SaaS CRM vs. CRM on premise for a diversified business
Customer loyalty behavior in B2B vs. B2C scenarios
Relationship marketing vs. transactional marketing for building customer loyalty
How can I get call center agent buy-in for desk sharing or hot seating in the call center?
Developing a quality assurance form for evaluating call center agents
Comparing call center technology: SaaS vs. on-premise applications
Sales forecasting opportunities and reports in Microsoft CRM
Adding workforce management tools to ROI calculation
Comparing ROI for multiple business initiatives
Calculating ROI for VoIP in the call center
Which CRM vendors have been proven to have a quick ROI?
Will Microsoft Office users adopt Microsoft CRM at a faster rate?
Lowering call abandon rate in the call center
Tips for calculating first call resolution (FCR) in the call center
How is call center agent utilization calculated?
Calculating cost per call to evaluate outsourcers for outbound calls
Sports marketing with CRM software
Using subject matter experts (SME) to develop call center managers
Agent performance management for the help desk
How do you define flow out calls?
Industry standards for call center staff shrinkage
Call center performance metrics to use when starting a new center
Sales methodology tips and techniques
Secrets to salesforce automation software adoption
Oracle acquisition predictions, Siebel support for 2007
The difference between up selling and cross selling
Is Oracle support or third-party support the better choice?
Call monitoring of sales calls to meet industry needs and regulations
Evaluating call center software vendors with real-time analytics tools
Can I integrate SAP CRM with Oracle E-Business Suite?
Using BDocs for data synchronization in SAP CRM
Do I need financial software on top of SAP CRM?
Will Salesforce.com's Apex change the SaaS market?
Data security concerns for SaaS CRM
Can we implement SaaS CRM in one month?
What call center software are Fortune 500 companies using?
Motivate call center agents: Eight tips for success
Targets for a service-level agreement in an inbound call center
Build a call center strategy using best practices for call center metrics
Are call center metrics changing to account for customer intelligence?
Call center staffing tools
Do not call rules for an outbound call center
Will salesforce automation (SFA) software that can up-sell and cross-sell replace the sales rep?
Hot fix functionality for Microsoft CRM Quick Campaigns
Microsoft CRM in the hospitality industry
Salesforce automation in vertical industries
Can SFA software shorten the sales cycle?
What call center software is used by Fortune 500 companies?
Salesforce.com vs. SalesLogix
Evaluating CRM software after analysis of technology, requirements
Is a Siebel upgrade worth the money?
Centralizing customer service to improve customer satisfaction, reduce costs
Outsourcing with the right call center partner
Using call center metrics to evaluate outsourcing
Maximize call center efficiency with motivated and skilled agents
Quality management can help analyze average talk time
Call abandon rate on 0800 numbers vs. 0870 numbers
Reducing absenteeism in the call center by determining the root causes
Calculating average speed of answer using industry standards
Call center terms and definitions -- utilization, attrition, occupancy, shrinkage
Entering marketing campaign data automatically in SAP CRM 4.0
Will SAP customer service on demand help them compete in the SaaS CRM market?
Security concerns for SAP CRM on demand
Use Sarbanes-Oxley compliance as a catalyst to drive ROI
ROI for CRM in three years
Language capabilities for using Microsoft CRM with international offices
Cost analysis of Microsoft CRM mobile access
Lead generation in Microsoft CRM
Quality management as a call center industry standard
Customer loyalty programs for Internet Service Providers (ISPs)
Consultant help for CRM software evaluation and selection
Loyalty program vs. discounting for a Harley-Davidson dealer
B2B customer defection models
Preparing a SLA for CRM vendors
From hosted CRM to on-premise CRM -- what to consider
Does on-premise CRM offer more functionality than hosted CRM?
Getting started with call center design
FCR for an individual call center agent?
Measuring call center quality with metrics
Customer service procedure following a computer outage
CRM software vendor selection -- independent firms that can help
Voice recognition vendors for the call center
System integrators with call center software products
Upgrade Siebel 6.0 to 7.0 now, upgrade to Oracle Fusion later
Integration of Microsoft Dynamics 3.0 with Lotus Notes
Microsoft-sponsored CRM training for power users
Microsoft CRM Mobile benefits and functionality
How does Microsoft stack up against its competition in the CRM SMB market?
Evaluation tools and trial options to help you determine if Microsoft CRM is the right choice
Encouraging sales reps to use a new CRM system
Top SFA vendors for a 250-member salesforce
Encouraging sales reps to document the sales process
Determining cost per call for the transportation industry
From Siebel to SAP with SAP's Safe Passage program
Moving from SAP CRM on-demand to SAP on-premise CRM
Customer retention calculation metrics