New & Notable
Voice of the customer News
July 14, 2009
Allegiance is adding Inquisite's online surveying tool to build out its enterprise feedback management offering.
July 16, 2002
CIOs often like to draw a five-year roadmap for CRM success. Yet in its new report "Avoid the CRM planning trap," Boston-based Akibia Consulting is recommending a far more incremental approach. In a conversation with SearchCRM, president Adam Honig ...
November 06, 2001
Despite predictions of its imminent demise, partner relationship management (PRM) vendor ChannelWave is still kicking and has aspirations to carve out a comfortable niche for itself.
August 27, 2001
This week's searchCRM Quick Takes features announcements from Relizon, Epsilon, Xchange, SaneNet2Phone, Nuance, Altitude Software and IBM.
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Businesses can harvest customer sentiment from a number of places, including social media, surveys, likes, comment cards, contact centers and word of mouth. Continue Reading
Crafting a seamless customer experience is essential for business success now. Learn the fundamentals of a winning CX initiative, from strategy to tech acquisition to launch and beyond. Continue Reading
Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll ... Continue Reading
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Actionable insights can be gleaned from brand surveys and reviews, competitor reviews and social media. However, not all insights are insightful or actionable. Continue Reading