Omnichannel customer service

Omnichannel customer service often begins with web, chat or email, as customer self-service platforms field the first contact. Giving agents a full view of how a customer engagement begins and escalates is key to quickly and effectively solving those issues.

Omnichannel customer service News

View All News

Omnichannel customer service Get Started

Bring yourself up to speed with our introductory content

  • omnichannel

    Omnichannel -- also spelled omni-channel -- is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a ... Continue Reading

  • Albuquerque Amazon Alexa skill takes heat off call center

    Tens of thousands of Alexa skills -- voice-activated apps -- exist, with more to come. Learn how a city government's call center created one to help residents. Continue Reading

  • multichannel marketing

    Multichannel marketing is the practice of businesses interacting with their customers through many different channels, meeting customers on the platforms that they prefer to use. Continue Reading

View All Get Started

Evaluate Omnichannel customer service Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

View All Evaluate

Manage Omnichannel customer service

Learn to apply best practices and optimize your operations.

View All Manage

Problem Solve Omnichannel customer service Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

View All Problem Solve