Omnichannel customer service

Omnichannel customer service often begins with web, chat or email, as customer self-service platforms field the first contact. Giving agents a full view of how a customer engagement begins and escalates is key to quickly and effectively solving those issues.

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  • omnichannel

    Omnichannel -- also spelled omni-channel -- is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a ... Continue Reading

  • Albuquerque Amazon Alexa skill takes heat off call center

    Tens of thousands of Alexa skills -- voice-activated apps -- exist, with more to come. Learn how a city government's call center created one to help residents. Continue Reading

  • multichannel marketing

    Multichannel marketing is the practice of businesses interacting with their customers through many different channels, meeting customers on the platforms that they prefer to use. Continue Reading

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Evaluate Omnichannel customer service Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Omnichannel customer service

Learn to apply best practices and optimize your operations.

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Problem Solve Omnichannel customer service Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

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