Microsoft Dynamics CRM

Microsoft Dynamics CRM, often paired with Adobe platforms, creates a powerful customer experience tandem.

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Report: How Nike, Netflix, and Delta Are Expanding Their CX Strategies

Here’s a recent report from Worldwide Business Research (WBR) that explores how Netflix’s commitment to personalization is impacting customer expectations, Nike is turning data into unrivaled customer experiences, Wendy’s is driving customer experience through digital, and more.

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Microsoft Dynamics CRM News

May 19, 2020 19 May'20
Microsoft buys Softomotive to boost Power Platform RPA

Microsoft's acquisition of Softomotive gives Power Automate users a low-code RPA system to build bots for Windows-based tasks.
February 19, 2020 19 Feb'20
Microsoft CDP leads 400-plus features in Dynamics 365 update

Microsoft's Dynamics 365 2020 Wave 1 release opens up the floodgates for outside data sources connecting to Customer Insights, its customer data platform.
November 04, 2019 04 Nov'19
Microsoft Power Platform adds chatbots; Flow now Power Automate

Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release.
October 18, 2019 18 Oct'19
Microsoft CDP pricing might prove attractive to midsize retailers

With entry-level pricing of $1,500 a month, the new Microsoft CDP could attract midsize retailers.

Microsoft Dynamics CRM Get Started

Bring yourself up to speed with our introductory content

Microsoft Dynamics CRM quiz answers

Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here. Continue Reading

Evaluate Microsoft Dynamics CRM Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

AI-powered CRM platforms compared

CRM vendors are working to bring AI utility to their products in diverse ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Continue Reading
Compare the top 10 customer data platform software products

CDPs can provide a distinct competitive advantage, but selecting a product can be tricky. Learn about the top platforms on the market, including major features and pros and cons. Continue Reading
Microsoft CDP helps businesses unify customer data

Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer. Continue Reading

Manage Microsoft Dynamics CRM

Learn to apply best practices and optimize your operations.

Don't let customer service automation override customer experience

CRM expert Jay Baer, author of NYT bestseller 'Hug Your Haters,' joins the Pipeline podcast and answers host Don Fluckinger's litany of personal experience CRM complaints. Continue Reading
Social media customer care important to brands, experts say

In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
Inside sales strategy, millennials highlight Accelerate 2018

Learn what happens when a SearchCRM editor joins a panel as the paid skeptic to discuss whether AI technologies provide real value for helping businesses increase revenue. Continue Reading

Problem Solve Microsoft Dynamics CRM Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Three options for creating Microsoft CRM surveys

Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading
Tips for converting a lead to a contact in Microsoft CRM

Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form. Continue Reading
Linking Microsoft Outlook contacts to Dynamics CRM

Expert Richard Smith explains how users can link their Outlook contacts to CRM in just a few steps. Continue Reading