Microsoft Dynamics CRM news, help and research

Microsoft Dynamics CRM News

October 01, 2020 01 Oct'20
Microsoft CDP adds cross-channel analytics

Microsoft Dynamics 365 Customer Insights CDP adds integrations with other CX systems that perform analytics, customer data governance and sentiment analysis.
September 22, 2020 22 Sep'20
Microsoft Dynamics 365 Customer Service to add voice channel

Leading a host of CX releases, Microsoft plans to add native voice telephony and voice-channel hooks for chatbots and transcription into its contact center platform.
July 21, 2020 21 Jul'20
Microsoft releases voice of the customer platform

Microsoft takes on Qualtrics with Dynamics 365 Customer Voice, a customer experience feedback tool native to its platform for retailers and B2B users.
May 19, 2020 19 May'20
Microsoft buys Softomotive to boost Power Platform RPA

Microsoft's acquisition of Softomotive gives Power Automate users a low-code RPA system to build bots for Windows-based tasks.

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Microsoft Dynamics CRM quiz answers

Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here. Continue Reading

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AI-powered CRM platforms compared

CRM vendors are working to bring AI utility to their products in diverse ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Continue Reading
Compare the top 10 customer data platform software products

CDPs can provide a distinct competitive advantage, but selecting a product can be tricky. Learn about the top platforms on the market, including major features and pros and cons. Continue Reading
Microsoft CDP helps businesses unify customer data

Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer. Continue Reading

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Don't let customer service automation override customer experience

CRM expert Jay Baer, author of NYT bestseller 'Hug Your Haters,' joins the Pipeline podcast and answers host Don Fluckinger's litany of personal experience CRM complaints. Continue Reading
Social media customer care important to brands, experts say

In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
Inside sales strategy, millennials highlight Accelerate 2018

Learn what happens when a SearchCRM editor joins a panel as the paid skeptic to discuss whether AI technologies provide real value for helping businesses increase revenue. Continue Reading

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Three options for creating Microsoft CRM surveys

Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading
Tips for converting a lead to a contact in Microsoft CRM

Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form. Continue Reading
Linking Microsoft Outlook contacts to Dynamics CRM

Expert Richard Smith explains how users can link their Outlook contacts to CRM in just a few steps. Continue Reading