Microsoft Dynamics CRM
Microsoft Dynamics CRM, often paired with Adobe platforms, creates a powerful customer experience tandem.
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Microsoft Dynamics CRM News
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July 21, 2020
21
Jul'20
Microsoft releases voice of the customer platform
Microsoft takes on Qualtrics with Dynamics 365 Customer Voice, a customer experience feedback tool native to its platform for retailers and B2B users.
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May 19, 2020
19
May'20
Microsoft buys Softomotive to boost Power Platform RPA
Microsoft's acquisition of Softomotive gives Power Automate users a low-code RPA system to build bots for Windows-based tasks.
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February 19, 2020
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Feb'20
Microsoft CDP leads 400-plus features in Dynamics 365 update
Microsoft's Dynamics 365 2020 Wave 1 release opens up the floodgates for outside data sources connecting to Customer Insights, its customer data platform.
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November 04, 2019
04
Nov'19
Microsoft Power Platform adds chatbots; Flow now Power Automate
Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release.
Microsoft Dynamics CRM Get Started
Bring yourself up to speed with our introductory content
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Microsoft Dynamics CRM quiz answers
Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here. Continue Reading
Evaluate Microsoft Dynamics CRM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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AI-powered CRM platforms compared
CRM vendors are working to bring AI utility to their products in diverse ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Continue Reading
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Compare the top 10 customer data platform software products
CDPs can provide a distinct competitive advantage, but selecting a product can be tricky. Learn about the top platforms on the market, including major features and pros and cons. Continue Reading
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Microsoft CDP helps businesses unify customer data
Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer. Continue Reading
Manage Microsoft Dynamics CRM
Learn to apply best practices and optimize your operations.
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Don't let customer service automation override customer experience
CRM expert Jay Baer, author of NYT bestseller 'Hug Your Haters,' joins the Pipeline podcast and answers host Don Fluckinger's litany of personal experience CRM complaints. Continue Reading
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Social media customer care important to brands, experts say
In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
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Inside sales strategy, millennials highlight Accelerate 2018
Learn what happens when a SearchCRM editor joins a panel as the paid skeptic to discuss whether AI technologies provide real value for helping businesses increase revenue. Continue Reading
Problem Solve Microsoft Dynamics CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Three options for creating Microsoft CRM surveys
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading
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Tips for converting a lead to a contact in Microsoft CRM
Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form. Continue Reading
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Linking Microsoft Outlook contacts to Dynamics CRM
Expert Richard Smith explains how users can link their Outlook contacts to CRM in just a few steps. Continue Reading