E-commerce platforms & strategies

E-commerce success begins with developing an e-commerce strategy before choosing an e-commerce platform to drive sales. Find out how successful businesses buy e-commerce technology and read advice on how to create an effective e-commerce strategy.

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Report: How Nike, Netflix, and Delta Are Expanding Their CX Strategies

Here’s a recent report from Worldwide Business Research (WBR) that explores how Netflix’s commitment to personalization is impacting customer expectations, Nike is turning data into unrivaled customer experiences, Wendy’s is driving customer experience through digital, and more.

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E-commerce platforms & strategies News

February 07, 2020 07 Feb'20
New Antavo interactive kiosks push retail loyalty programs

The kiosk features a prize wheel, treasure hunts and themed quizzes to engage and interact with shoppers while promoting in-store loyalty programs.
January 24, 2020 24 Jan'20
Retail facial recognition and eye tracking the next tech wave, maybe

Biometric data is the last frontier of the shopping experience, as eye-tracking and facial recognition technologies slowly weave their way into the retail tech stack.
January 15, 2020 15 Jan'20
Ex-SAP exec steers Episerver CMS toward digital experience market

Alex Atzberger discusses leaving the helm of SAP's CX platform to become Episerver CEO. Now, Episerver looks to reinvent itself as a digital experience platform provider.
January 13, 2020 13 Jan'20
Microsoft, Salesforce, Oracle launch retail customer experience tools

Retailers get new tools from leading customer experience platform vendors to better compete with online-only rivals.

E-commerce platforms & strategies Get Started

Bring yourself up to speed with our introductory content

Personalized digital experiences for customers begin at home

Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff. Continue Reading
Contact center AI opens new frontiers for customer engagements

Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers. Continue Reading
Digital transformation technologies power CX makeovers

Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition. Continue Reading

Evaluate E-commerce platforms & strategies Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

6 key benefits of headless commerce

Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience. Continue Reading
Collaboration tools in the workplace boost customer experiences

Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment. Continue Reading
Is AWS recommendation engine Amazon Personalize right for you?

Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization? Continue Reading

Manage E-commerce platforms & strategies

Learn to apply best practices and optimize your operations.

Email, social media marketing strategies adjust amid COVID-19

Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home. Continue Reading
3 tips for adding e-commerce to an existing website

While many businesses realize the necessity for e-commerce functions on their websites, they should be sure to focus on the customer journey and maintaining consistent experiences. Continue Reading
E-commerce content management systems power personalization

Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction. Continue Reading

Problem Solve E-commerce platforms & strategies Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do headless e-commerce platforms work?

A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works. Continue Reading
Three management tips for overseeing call center agents on night shift

There are psychological and medical challenges for call center agents working the night shift. Hear management tips from Donna Fluss for managing night shift call center agents. Continue Reading
How can a call center offshore outsourcing firm attract new clients?

It's difficult for call center outsourcing firms to differentiate themselves from their competitors. Donna Fluss gives tips for call center outsourcers looking to attract new business in this expert tip. Continue Reading