E-Commerce

E-commerce, a growing extension of marketing automation and sales automation, drives sales by closing the deal through automated payments via e-commerce platforms. Here, find the latest news and strategies for deploying e-commerce business.

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E-Commerce News

February 07, 2020 07 Feb'20
New Antavo interactive kiosks push retail loyalty programs

The kiosk features a prize wheel, treasure hunts and themed quizzes to engage and interact with shoppers while promoting in-store loyalty programs.
January 24, 2020 24 Jan'20
Retail facial recognition and eye tracking the next tech wave, maybe

Biometric data is the last frontier of the shopping experience, as eye-tracking and facial recognition technologies slowly weave their way into the retail tech stack.
January 15, 2020 15 Jan'20
Ex-SAP exec steers Episerver CMS toward digital experience market

Alex Atzberger discusses leaving the helm of SAP's CX platform to become Episerver CEO. Now, Episerver looks to reinvent itself as a digital experience platform provider.
January 13, 2020 13 Jan'20
Microsoft, Salesforce, Oracle launch retail customer experience tools

Retailers get new tools from leading customer experience platform vendors to better compete with online-only rivals.

E-Commerce Get Started

Bring yourself up to speed with our introductory content

Personalized digital experiences for customers begin at home

Learn how implementing a rewarding digital experience for savvy customers starts with digitally transforming corporate culture and nurturing a customer-facing staff. Continue Reading
Contact center AI opens new frontiers for customer engagements

Learn how AI and automation technologies like machine learning, chatbots and NLP are transforming one-dimensional call centers into multidimensional contact centers. Continue Reading
Digital transformation technologies power CX makeovers

Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition. Continue Reading

Evaluate E-Commerce Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Top 3 ways to increase engagement in e-commerce

Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience. Continue Reading
Collaboration tools in the workplace boost customer experiences

Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment. Continue Reading
Is AWS recommendation engine Amazon Personalize right for you?

Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization? Continue Reading

Manage E-Commerce

Learn to apply best practices and optimize your operations.

7 ways to improve your retail sales

Retailers, especially traditional brick-and-mortar retailers, need to throw caution to the wind and follow these seven tips to spur sales and provide remarkable retail. Continue Reading
What is the role of social media in e-commerce?

In an effort to increase transparency, organizations should either integrate social media with their e-commerce platform or enable users to post reviews and rate their products. Continue Reading
E-commerce content management systems power personalization

Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction. Continue Reading

Problem Solve E-Commerce Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do headless e-commerce platforms work?

A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works. Continue Reading
How do you know when you've outgrown your e-commerce platform?

When the native content management capabilities of your e-commerce system no longer meet your business needs, consider integrating it with a separate CMS. Continue Reading
Can open source content management tools support e-commerce sites?

It's important to consider user experience and flexibility when choosing open source content management or commercial tools for e-commerce sites. Continue Reading