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Customer data privacy and security News
February 07, 2020
Google will cancel third-party cookies by 2022, and is already eroding their value. Analysts and vendors predict what data strategies and technologies will replace it.
January 09, 2020
GDPR compliance has put many marketing, sales, e-commerce and customer service teams somewhat in line with the California Consumer Privacy Act. There are some differences, however.
November 13, 2019
Microsoft said it will apply the California Consumer Privacy Act across the nation and extend the law's data privacy protections to customers in all fifty states.
August 21, 2019
Salesforce, which juggles multiple DNS providers to serve customers while complying with global data-privacy regulations, spearheads new DNS models to enable deeper encryption.
Customer data privacy and security Get Started
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In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view. Continue Reading
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA. Continue Reading
Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year. Continue Reading
Evaluate Customer data privacy and security Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
When trying to maintain balance between security and privacy in an AI-enabled world, who decides which side should tip and when? So continues the security vs. privacy debate. Continue Reading
GDPR and CCPA have put data governance in the news. With this increase in data legislation, now is a great time to review your company's data governance policies. Continue Reading
Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX. Continue Reading
Manage Customer data privacy and security
Learn to apply best practices and optimize your operations.
New and old IoT regulations create a maze of rules and best practices that organizations must navigate to become more transparent about their IoT security practices. Continue Reading
Now more than ever, providers of IoT devices and experiences play an integral role in addressing IoT data privacy issues and influencing outcomes, market forces and societal health. Continue Reading
This guide covers the challenges data management teams face on data protection and privacy, particularly with the rise of GDPR and similar laws and the growing use of AI tools. Continue Reading
Problem Solve Customer data privacy and security Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. Continue Reading
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading