Customer data privacy and security
Data privacy and security form the foundation of customer trust, especially in this age of massive data breaches and increased regulator scrutiny on how companies both secure customer data and share it with partners and other entities. Here's the latest news and breakdown of best practices for customer privacy and security.
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Customer data privacy and security News
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January 09, 2020
09
Jan'20
Customer experience world catches up on CCPA regulations
GDPR compliance has put many marketing, sales, e-commerce and customer service teams somewhat in line with the California Consumer Privacy Act. There are some differences, however.
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November 13, 2019
13
Nov'19
Microsoft to apply CCPA protections to all US customers
Microsoft said it will apply the California Consumer Privacy Act across the nation and extend the law's data privacy protections to customers in all fifty states.
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August 21, 2019
21
Aug'19
Salesforce DNSSEC project aims to boost site security, speed, uptime
Salesforce, which juggles multiple DNS providers to serve customers while complying with global data-privacy regulations, spearheads new DNS models to enable deeper encryption.
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June 05, 2019
05
Jun'19
RedPoint Global mashes up CDP, DMP functions in new offering
RedPoint's Digital Acquisition Platform attempts to stop ads from chasing you around the internet after a purchase by mashing up CDP functionality with third-party DMP data.
Customer data privacy and security Get Started
Bring yourself up to speed with our introductory content
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Customer data management tools shape personalization, boost CX
In this guide, learn about the many tools, including customer data platforms, that collect and analyze data from disparate sources and provide a single, 360-degree customer view. Continue Reading
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Prepare for California Consumer Privacy Act with these 5 questions
At Oracle's Modern Customer Experience conference, a privacy professional shared tips on incorporating privacy into CX systems so businesses are ready for the CCPA. Continue Reading
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5 things to know about Salesforce Customer 360
Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year. Continue Reading
Evaluate Customer data privacy and security Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Evaluate your data governance and privacy best practices
GDPR and CCPA have put data governance in the news recently. With this increase in legislation on data, now is a great time to review your company's data governance policies. Continue Reading
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How business messaging benefits customer experience
Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX. Continue Reading
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How data privacy and marketing coexist when influencing the public
The author of a new book on the intersection of advertising and marketing with AI and data privacy talks about influencing the public with technology. Continue Reading
Manage Customer data privacy and security
Learn to apply best practices and optimize your operations.
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IoT security regulations refocus data privacy best practices
New and old IoT regulations create a maze of rules and best practices that organizations must navigate to become more transparent about their IoT security practices. Continue Reading
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IoT data privacy forces organizations to rethink data ownership
Now more than ever, providers of IoT devices and experiences play an integral role in addressing IoT data privacy issues and influencing outcomes, market forces and societal health. Continue Reading
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GDPR, AI intensify privacy and data protection compliance demands
This guide covers the challenges data management teams face on data protection and privacy, particularly with the rise of GDPR and similar laws and the growing use of AI tools. Continue Reading
Problem Solve Customer data privacy and security Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Taking on a virtual agent helps mint new wine connoisseurs
Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. Continue Reading
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Poor customer data management equals poor customer experience
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
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Database admin ensures customer data security in a multichannel world
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading