Customer data privacy and security
Data privacy and security form the foundation of customer trust, especially in this age of massive data breaches and increased regulator scrutiny on how companies both secure customer data and share it with partners and other entities. Here's the latest news and breakdown of best practices for customer privacy and security.
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Customer data privacy and security News
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September 26, 2018
26
Sep'18
Salesforce Health Cloud roadmap boasts payer tools, CX, AI
Salesforce users in healthcare get tools that bring membership and benefits data and insurance utilization and claims data analysis tools into Health Cloud.
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July 18, 2018
18
Jul'18
Salesforce's Marc Benioff calls for a national privacy law
After Salesforce CEO Marc Benioff's call for a national data privacy law, Salesforce's chief privacy officer responds to questions about the Salesforce privacy stance.
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November 03, 2017
03
Nov'17
Dreamforce 2017 conference coverage
The Dreamforce 2017 conference took place in San Francisco on Nov. 6-9.
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June 07, 2017
07
Jun'17
GDPR and marketing: Keep an eye on European regulations in the works
Companies selling to 27 European Union nations must monitor how the GDPR will affect marketing, as the EU creates new guidelines for CRM use of customer data.
Customer data privacy and security Get Started
Bring yourself up to speed with our introductory content
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5 things to know about Salesforce Customer 360
Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year. Continue Reading
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Salesforce Circles of Success help SMBs get up to speed
Circles of Success participants connect with other Salesforce users to swap challenges, tips and tricks for rolling out the platform in their businesses. Continue Reading
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Dreamforce 2018 conference highlights and key takeaways
Salesforce will reveal new features, tools and platform updates at Dreamforce 2018 in San Francisco Sept. 25-28. Use this guide to stay up to date. Continue Reading
Evaluate Customer data privacy and security Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Salesforce implementation offers window into partner management
Implementing Salesforce Sales Cloud, Service Cloud and Community Cloud has enabled a national window treatment company to streamline its operations. Continue Reading
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Salesforce Health Cloud for Payers brings CRM to insurance
With its CRM system for payers, Salesforce is targeting a competitive market in which health insurers are fighting for members seeking lower costs and better health outcomes. Continue Reading
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Multichannel customer experience turf on which companies now spar
Companies have come to recognize that providing stellar customer service in just one channel will quickly fall apart if multichannel customer experience is poor. Continue Reading
Manage Customer data privacy and security
Learn to apply best practices and optimize your operations.
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CRM for nonprofits helps organization streamline work
Wolverine Human Services' adoption of the Salesforce.org Nonprofit Cloud halved foster care licensing time and improved productivity within the agency. Continue Reading
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Salesforce's GDPR DPO preps partners, customers for compliance
Salesforce's data protection officer discusses GDPR compliance challenges and strategies for customers and partners, along with the company's own GDPR readiness. Continue Reading
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Ten tips to help Salesforce teams prepare for GDPR
The General Data Protection Regulation implementation date is closing in. Salesforce experts have some advice for companies tasked with complying with the EU guideline. Continue Reading
Problem Solve Customer data privacy and security Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Taking on a virtual agent helps mint new wine connoisseurs
Having trouble selecting the wine that goes best with a special meal? And what if your preferred shop doesn't have it? Vivino helps you choose -- and, if needed, find -- the right wine. Continue Reading
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Poor customer data management equals poor customer experience
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
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Database admin ensures customer data security in a multichannel world
In a multichannel contact center, many people may need access to customer data. Learn to ensure data security under challenging conditions. Continue Reading