Contact center software and applications

Contact center software and applications can make or break agents' ability to effectively solve customer issues via phone, chat, social media and other channels. Learn about the latest innovations in contact center technology.

Contact center software and applications News

View All News

Contact center software and applications Get Started

Bring yourself up to speed with our introductory content

  • chatbot

    A chatbot (sometimes referred to as a chatterbot) is a computer program that attempts to simulate the conversation or "chatter" of a human being via text or voice interactions. Continue Reading

  • Call Center

    A call center is a centralized department to which phone calls from current and potential customers are directed. Continue Reading

  • speech recognition

    Speech recognition, the ability for a machine to convert spoken language to text, is often used for voice dialing, call routing and voice search. Continue Reading

View All Get Started

Evaluate Contact center software and applications Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

View All Evaluate

Manage Contact center software and applications

Learn to apply best practices and optimize your operations.

View All Manage

Problem Solve Contact center software and applications Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

View All Problem Solve