Quizzes

Quizzes

• 360-degree view of the customer quiz

  Companies constantly chase the "360-degree view of the customer," aiming to merge different data sources to provide timely, consistent service.  Continue Reading

• Test your knowledge of customer experience management best practices

  Take this short quiz to test your knowledge about customer experience management best practices.  Continue Reading

• Call center operations quiz

  Call center operations are working hard to keep up with the technology revolution. Find out why the call center is not just for telephones anymore.  Continue Reading

• Workforce optimization (WFO) quiz

  Workforce optimization (WFO) is still an emerging call center technology, but in recent years the call center market for WFO has experienced tremendous growth as companies look to optimize their business processes through one unified system. Whether...  Continue Reading

• Call center metrics school: Final exam

  After you've gone through the 10 lessons in the call center metrics school, test your knowledge in this final exam.  Continue Reading

• What is the industry standard for service level?

  Test yourself on service level in this question from the Call Center Metrics School quiz.  Continue Reading

• If a call center has an 80% occupancy rate, what does that mean?

  Test yourself on occupancy in this question from the Call Center Metrics School quiz.  Continue Reading

• Call center metrics quiz answers

  With answers from the Call Center Metrics School quiz, learn about call center metrics like average handle time, occupancy and schedule adherence.  Continue Reading

• CRM ROI quiz.

  For many years, the return on investment (ROI) from CRM implementations was dissapointing -- at one point, analysts suggested that eight out of 10 projects failed to deliver on ROI promises. Today's reports are more optimistic, and many ...  Continue Reading

• Web 2.0 and CRM quiz

  This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives.  Continue Reading

• Web 2.0 and CRM quiz answers

  Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz.  Continue Reading

• Preventing call center attrition quiz answers

  Discover how to prevent call center attrition with the answers to SearchCRM.com's quiz.  Continue Reading

• Call center interactive voice response (IVR) system quiz answers

  Find out how you did on SearchCRM.com's call center IVR system quiz with these answers.  Continue Reading

• Call center interactive voice response (IVR) system quiz

  Call center interactive voice response (IVR) systems continue to expand their functionality. Find out how much you know about today's IVR technology with this quiz.  Continue Reading

• Microsoft Dynamics CRM quiz answers

  Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here.  Continue Reading

• Microsoft Dynamics CRM quiz

  If you missed Microsoft's Convergence 2007 conference, use this quiz to catch up on the latest Microsoft CRM news. Read our most popular news articles on Microsoft CRM as well as announcements from the conference. Find out how much you know -- and ...  Continue Reading

• Customer loyalty quiz answers

  Every organization struggles with customer loyalty. Find out how much you know about customer loyalty with the answers to SearchCRM.com's Customer loyalty quiz.  Continue Reading

• Customer loyalty quiz

  Figuring out how to attract and retain happy customers is a struggle for every organization. Find out how much you know about customer loyalty with this quiz. You'll find the most common terms related to customer loyalty, as well as technology ...  Continue Reading

• Customer self-service quiz answers

  Looking for a cheat sheet to SearchCRM.com's Customer self service quiz? Read answers and get detailed information on all related CRM topics, including the benefits of self service technology and how to select and manage self service ...  Continue Reading

• Customer self-service quiz

  Many CRM practitioners are aware of the cost savings associated with self service. But there is a lot more you need to know in order to use self service effectively in your organization. Test your self service savvy with this quiz from SearchCRM.com.  Continue Reading

• Employee self service quiz answers

  Employee self service (ESS) is an up-and-coming technology that can help employees perform routine tasks and assist customers more quickly. Find the answers to SearchCRM.com's employee self service quiz here.  Continue Reading

• Employee self service quiz

  Employee self service (ESS) can be used to help employees handle routine tasks and for help desk employees and call center agents to assist customers better. Test your knowledge of employee self service with this quiz from SearchCRM.com.  Continue Reading

• 6. A call center agent is replaced by this automated program in an organization

  A virtual agent takes the place of a customer service representative to assist customers.  Continue Reading

• 4. Call center ROI can be used to grade how well a company is managed

  Return on investment (ROI) measures the profit realized as the result of a specific use of money. The ROI for a call center is used as a way to grade how well a company is managed.  Continue Reading

• Email marketing quiz

  Test yourself on email marketing practices and terms with this quiz from SearchCRM.com. See how much you know about spam, opt-in email, UBE, targeted marketing with email, and much more.  Continue Reading

• 9. Addressing customer need on the first try

  Learn the response to the ninth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 6. Voice-activated commands that save call center costs

  Learn the response to the sixth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 8. Electronic customer support without representative interaction

  Learn the response to the eighth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 4. Scoring process for profitability measurement

  Learn the response to the fourth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 5. Software-enabled computer interaction technique

  Learn the response to the fifth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 1. The line of callers waiting in a call center

  Learn the response to the first question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 2. The industry term for customer management

  Learn the response to the second question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 3. An enterprise's central customer interaction point

  Learn the response to the third question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 10. Customer product or service loyalty progression

  Learn the response to the tenth question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• 7. Geographically dispersed call centers

  Learn the response to the seventh question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.  Continue Reading

• Customer service and call center quiz

  This quiz on customer service and call centers will test your general knowledge about common industry terms and practices.  Continue Reading

• Customer service and call center quiz answers

  Looking for help with SearchCRM.com's quiz on customer service and call centers? Read answers and get detailed information on all related customer service and call center topics.  Continue Reading

• Call center performance management quiz

  Call center agents and managers, test yourself on improving performance and learn about call center trends in this quiz from SearchCRM.com.  Continue Reading

• 5. Mobile applications for handheld devices

  Learn the response to the fifth question in SearchCRM.com's exclusive mobile CRM quiz. Read the answer and more detailed information on mobile vendors and SFA.  Continue Reading

• Data Quality Quiz

  Test your knowledge with nine data quality questions from SearchCRM.com.  Continue Reading