Quizzes

Quizzes

• 360-degree view of the customer quiz

  Companies constantly chase the "360-degree view of the customer," aiming to merge different data sources to provide timely, consistent service.  Continue Reading

• Test your knowledge of customer experience management best practices

  Take this short quiz to test your knowledge about customer experience management best practices.  Continue Reading

• Call center operations quiz

  Call center operations are working hard to keep up with the technology revolution. Find out why the call center is not just for telephones anymore.  Continue Reading

• Workforce optimization (WFO) quiz

  Workforce optimization (WFO) is still an emerging call center technology, but in recent years the call center market for WFO has experienced tremendous growth as companies look to optimize their business processes through one unified system. Whether...  Continue Reading

• Call center metrics school: Final exam

  After you've gone through the 10 lessons in the call center metrics school, test your knowledge in this final exam.  Continue Reading

• Call center metrics quiz answers

  With answers from the Call Center Metrics School quiz, learn about call center metrics like average handle time, occupancy and schedule adherence.  Continue Reading

• CRM ROI quiz.

  For many years, the return on investment (ROI) from CRM implementations was dissapointing -- at one point, analysts suggested that eight out of 10 projects failed to deliver on ROI promises. Today's reports are more optimistic, and many ...  Continue Reading

• Web 2.0 and CRM quiz

  This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives.  Continue Reading

• Web 2.0 and CRM quiz answers

  Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz.  Continue Reading

• Preventing call center attrition quiz answers

  Discover how to prevent call center attrition with the answers to SearchCRM.com's quiz.  Continue Reading

• Call center interactive voice response (IVR) system quiz answers

  Find out how you did on SearchCRM.com's call center IVR system quiz with these answers.  Continue Reading

• Call center interactive voice response (IVR) system quiz

  Call center interactive voice response (IVR) systems continue to expand their functionality. Find out how much you know about today's IVR technology with this quiz.  Continue Reading

• Microsoft Dynamics CRM quiz answers

  Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here.  Continue Reading

• Microsoft Dynamics CRM quiz

  If you missed Microsoft's Convergence 2007 conference, use this quiz to catch up on the latest Microsoft CRM news. Read our most popular news articles on Microsoft CRM as well as announcements from the conference. Find out how much you know -- and ...  Continue Reading

• Customer loyalty quiz

  Figuring out how to attract and retain happy customers is a struggle for every organization. Find out how much you know about customer loyalty with this quiz. You'll find the most common terms related to customer loyalty, as well as technology ...  Continue Reading

• Customer loyalty quiz answers

  Every organization struggles with customer loyalty. Find out how much you know about customer loyalty with the answers to SearchCRM.com's Customer loyalty quiz.  Continue Reading