Employee self service quiz answers
Employee self service (ESS) is an up-and-coming technology that can help employees perform routine tasks and assist customers more quickly. Find the answers to SearchCRM.com's employee self service quiz here.
Here you'll find answers to SearchCRM.com's Employee self service quiz.
Correct answers:
Question #1: A
Why? Read how ESS is changing human resources management
Question #2: B
Why? Read more about human resources management software
Question #3: D
Why? Learn about ways to access employee self-service applications
Question #4: B
Why? Find out more about employee self-service application availability
Question #5: B
Why? Read about the uses for knowledge management
Question #6: B
Why? Learn about staffing issues related to knowledge management
Question #7: D
Why? Read how case-based reasoning is used
Question #8: B
Why? Find out best practices for agents using an employee self-service system
Question #9: C
Why? Discover the best metrics for an employee self-service system
Question #10: D
Why? Read more on employee self service vendors
Go back to the Employee self service quiz
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