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Employee self service quiz answers

Employee self service (ESS) is an up-and-coming technology that can help employees perform routine tasks and assist customers more quickly. Find the answers to SearchCRM.com's employee self service quiz here.

Published: 15 Nov 2006

Here you'll find answers to SearchCRM.com's Employee self service quiz.

Correct answers:

Question #1: A
Why? Read how ESS is changing human resources management

Question #2: B
Why? Read more about human resources management software

Question #3: D
Why? Learn about ways to access employee self-service applications

Question #4: B
Why? Find out more about employee self-service application availability

Question #5: B
Why? Read about the uses for knowledge management

Question #6: B
Why? Learn about staffing issues related to knowledge management

Question #7: D
Why? Read how case-based reasoning is used

Question #8: B
Why? Find out best practices for agents using an employee self-service system

Question #9: C
Why? Discover the best metrics for an employee self-service system

Question #10: D
Why? Read more on employee self service vendors

Go back to the Employee self service quiz

More self-service resources:

  • Visit the Self Service Learning Guide
  • Read about how self service can save companies money

    • Dig Deeper on Contact center software and applications

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