Customer service and call center quiz answers
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Here you'll find answers to the quiz: Customer service and call center
Correct answers:
#1: D
Why? Find out about call center waits
#2: D
Why? Get more on customer management
#3: B
Why? Read information on the central customer service point
#4: A
Why? Get details on measuring customer profitability
#5: B
Why? Read more about customer interaction software
#6: D
Why? Learn about voice-activated call center tools
#7: C
Why? Find an explanation of geographically dispersed call centers
#8: A
Why? Read about electronic customer service
#9: B
Why? Get more on solving customer problems
#10: D
Why? Learn about customer loyalty steps