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Call center performance management quiz answers

Looking for a cheat sheet to SearchCRM.com's quiz on call center agents and performance managment? Read answers and get detailed information on all related call center topics.

Here you'll find answers to SearchCRM.com's Call center performance management quiz

Send your score to lhoyt@techtarget.com for a chance to win a free book!

Correct answers:

Question #1: A
Why? Click here for detailed explanation!

Question #2: C
Why? Click here for detailed explanation!

Question #3: A
Why? Click here for detailed explanation!

Question #4: B
Why? Click here for detailed explanation!

Question #5: C
Why? Click here for detailed explanation!

Question #6: D
Why? Click here for detailed explanation!

Question #7: B
Why? Click here for detailed explanation!

Question #8: B
Why? Click here for detailed explanation!

Question #9: E
Why? Click here for detailed explanation!

Question #10: A
Why? Click here for detailed explanation!

* Alright, that's enough cheating! Go back to the QUIZ!
* Looking for resources on call center management? SearchCRM.com's Learning Guide for Call Center Managers has the advice you need.
* Considering VoIP for the call center? Our All-in-One-Guide is designed to make the decision-making process as painless as possible.
* Looking for even information on agent performance in the call center? Check out SearchCRM.com's Agent performance topic center.
* Find more resources on managing call center performance with our comprehensive learning guide.

 

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