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9. VoIP revenue

Learn the response to the ninth question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP.


9. VoIP revenue

True or false? According to analyst firm The Yankee Group, the VoIP market, including hardware devices such as IP phones and IP PBXs, has currently reached just $8 billion.

a) True
b) False

ANSWER: A

A recent news story on SearchVoIP.com reported that Cisco and Microsoft are competing for a share of the "scarcely tapped" VoIP market.

"According to Yankee Group, the VoIP market, including hardware devices such as IP phones and IP PBXs, has currently reached just $8 billion."

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