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8. Technical problems with mobile CRM

Learn the response to the eighth question in SearchCRM.com's exclusive mobile CRM quiz. Read the answer and more detailed information on mobile vendors and SFA.

8. Technical problems with mobile CRM
Which of the following technical problems are mobile CRM vendors still struggling to address?

a) Making the CRM application accessible over non-broadband, wireless networks
b) Addressing security issues such as providing VPN clients, virus protection
c) Determining methods for securing the device if it's lost
d) All of the above

ANSWER: D

Eugene Signorini, vice president of wireless/mobile enterprise solutions for the Boston-based Yankee Group, observed in a recent SearchCRM.com report that there is more recent innovation occurring with the mobile software players rather than with the large CRM players.

"Some of these larger ISVs [independent software vendors] don't have the capability in terms of an application design for various form factors and devices," he said.

And there are other technical problems to overcome, including making the CRM application accessible over non-broadband, wireless networks and addressing security issues such as providing VPN clients, virus protection and methods for securing the device if it's lost.

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