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7. Slow adoption rate for VoIP

Learn the response to the seventh question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP.


7. Slow adoption rate for VoIP

Many firms have been slow to adopt VoIP because:

a) Companies have been waiting for VoIP to prove its quality and reliability in the call center
b) Call centers are usually business-critical operations and cannot be shut down for a complete overhaul of hardware and software
c) None of the above
d) All of the above

ANSWER: D

So why have companies not rushed to VoIP sooner?

One reason is that many firms have been waiting for VoIP to prove its quality and reliability in the call center. Another is that call centers are usually business-critical operations which no CIO can afford to shut down for a complete overhaul of hardware and software. Plus, there isn't a compelling reason to dump the old technology yet.

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