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5. A call center without physical boundaries

A virtual call center is a call center whose agents do not all work in one physical location.

Answer: Virtual call center

A virtual call center is a call center in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Virtual call center employees may be situated in groups in a number of smaller centers, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, and there's no dress code or commute. For the organization, the virtual call center model saves housing and equipment costs and...
Read more about virtual call centers


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