Get started Bring yourself up to speed with our introductory content.

4. Open source for the SMB?

Learn the response to the fourth question in's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors.

4. Open source for the SMB?

True or False? Small and midsized businesses (SMB) were among the early adopters of open source CRM. Larger businesses were leery to adopt because they were concerned about support issues.

a) True
b) False


Government agencies, education organizations, and small and midsized businesses were among the early adopters, according to a news story on, Can open source CRM deliver on its promise?.

"'The enterprise-level people, they don't want to touch it,' said Esteban Kolsky, an analyst with Stamford, Conn.-based Gartner Inc.. 'They're scared by the lack of support. There is a trend to go more into build-your-own components, but most of those guys are far from being open source.'"

< Previous answer

Next answer >

Return to the answer page
Return to the quiz

Dig Deeper on Customer relationship management (CRM)

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.