Get started
Bring yourself up to speed with our introductory content.
4. Call center ROI can be used to grade how well a company is managed
Return on investment (ROI) measures the profit realized as the result of a specific use of money. The ROI for a call center is used as a way to grade how well a company is managed.
Answer: ROI
For a given use of money in a call, the ROI (return on investment) is how much profit or cost saving is realized. An ROI calculation is sometimes used along with other approaches to develop a business case for a given proposal. The overall ROI for a call center is sometimes used as a way to grade how well a company is managed. If a call center has immediate objectives of getting market revenue share, building infrastructure, positioning itself for sale, or other objectives, a return on investment might be measured in terms of meeting one or more of these objectives...
Read more on ROI
This was last published in October 2006
Start the conversation
0 comments