3. Open source market share
True or False? Open source CRM has struggled to capture market share in the past.
Just like any other new technology entering the CRM market, open source has to deal with the fact that it is a relative newcomer in a mature market, said Erin Kinikin, an analyst with Cambridge, Mass.-based Forrester Research Inc. in an interview with SearchCRM.com.
"'The open source vendors have to justify why they're a better solution, not just a cheaper solution,' she said."