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10. Benefits of IP-based systems

Learn the response to the tenth question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP.


10. Benefits of IP-based systems

True or False? IP-based systems are considered more expensive, but more flexible than time-division multiplexing (TDM)-based systems throughout the lifecycle of the contact center.

a) True
b) False

ANSWER: B

According to a SearchCRM.com report, IP-based systems are considered far less expensive and much more flexible than TDM-based systems throughout the lifecycle of the contact center, from implementation and operation to support and maintenance. They also provide more consistency in communication, in general, from the viewpoint of administrators and users.

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