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1. Part of a human resources management trend that reduces time on routine tasks

This trend in human resources management is the answer to the first question of SearchCRM.com's employee self service quiz.

1. True or false? Employee self service is part of a human resources management trend that shifts routine tasks to individual employees.

a) True
b) False

ANSWER: A

According to the definition from WhatIs.com, "Employee self-service (ESS) is an increasingly prevalent trend in human resources management that allows an employee to handle many job-related tasks (such as applications for reimbursement, updates to personal information, and access to company information) that otherwise would have fallen to management or administrative staff." Read more about employee self service.


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