Podcasts

How a punk rocker would go about simplifying CX

When the tech stack and measurement metrics overcomplicate CX, destroy it like a punk rocker, U.K. author Adrian Swinscoe suggests in this 'Pipeline' podcast interview.
Replacing contact center platforms poses big dilemma

CX expert Scott Sachs discusses the various dilemmas posed by migrating legacy on-premises contact center platforms to the cloud.

Relax, Adobe Marketo still plans to support Salesforce customers

Marketo VP Matt Zilli discusses what's next for the marketing automation platform, especially in regard to what devoted Marketo customers who use Salesforce CRM can expect.
Salesforce e-commerce upgrades put focus on mobile

Salesforce Commerce Cloud mobile-centric, consumer-focused upgrade unveiled at NRF 2019 conference, including Einstein Visual Search and Einstein Recommendations.
2018 in review: CRM morphs into CX software

Acquisitions and new products marked a busy 2018, with vendors like Salesforce, Adobe and SAP making splashy acquisitions while refocusing on customer experience.
How enterprises use dynamic pricing algorithms with AI, CRM

Born out of the '80s era of airline deregulation, dynamic pricing finds new life and popularity when mixed with AI. In this Pipeline podcast, we talk with Ulrich von Beck of Pros.
Pipeline podcast ranges over Dreamforce news

Einstein Voice, Customer 360, Salesforce partners and all things Dreamforce. The Pipeline podcast takes on these developments and takes an inside look at Salesforce Tower, too.
New HubSpot products strategy, CMS updates from Inbound

At Inbound 2018, HubSpot unveiled a new enterprise product line. It also introduced the flywheel, a circular metaphor for the customer relationship with sales, marketing and service.
HubSpot products expand reach into enterprise

HubSpot's VP of products details the newest HubSpot enterprise-level offerings, as well as HubSpot's new video tool. Also: A glimpse of what's on the future roadmap.
Revenue ops main theme at Ramp by InsightSquared conference

Beyond recapping the Ramp by InsightSquared conference and some of the keynote speakers, the Pipeline podcast looks back at other favorite guest speakers at conferences.
SAP C/4HANA, Pega Infinity ramp up the CRM market

The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers.
Banking blockchain part of Pega Infinity platform reboot

This Pipeline podcast features a not-so-serious Q&A with Pegasystems CMO Tom Libretto covering Journey albums, blockchain hype and what happens at a user conference.
Call center artificial intelligence trends drive chat, decision-making

ICMI's Brad Cleveland has seen call centers integrate email, chat, IVR -- automated FAQ answering -- and social media. None reduced call volume. Chatbot tech may bring similar results.
Recapping Oracle Modern CX: CX execs share challenges

What's on the minds of customer experience execs right now? This Pipeline podcast breaks down grumblings and rumblings from Oracle's Modern CX show.

Videos

Box cloud content management helps simplify digital work

Box currently has three main areas of focus: integration with enterprise applications, content security and collaboration. The ...

Acquia cloud CMS on AWS, Vista cash flow raise user expectations

Acquia's new venture backing and customer experience cloud apps precipitate a need for easier integrations and setup for future ...

Adobe Sign introduces updates targeting mobile device users

The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation ...

SearchUnifiedCommunications

Avaya revenue slump expected to continue in 2020

Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told ...

7 steps to improve unified communications security

Unified communications security should not be overlooked. Follow these seven best practices to ensure all the elements of your UC...

Microsoft Teams reaches 20 million users, threatening Slack

Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among ...

SearchDataManagement

Confluent introduces ksqlDB event streaming database

Getting streaming data optimized to work inside of a database often involves disparate vendors and technologies, a challenge that...

Future of MongoDB could be brighter than other NoSQL engines

Top NoSQL database MongoDB, once thought of as a revolution in data management, has come back to Earth some, but it still has a ...

CockroachDB 19.2 improves distributed database performance

New release of CockroachDB cloud-native distributed database platform helps to reduce latency; it also gets enhanced data backup ...

SearchEnterpriseAI

AI in advertising captures audiences with personalized ads

Using AI technology, AdGreetz generates millions of personalized ads over the web and social media for its client Flipkart, an ...

How to build a chatbot with personality and not alienate users

Adding personality to a chatbot can push it toward the uncanny valley and raises ethical questions. But enterprises can make ...

IBM AI executive talks AI adoption in the enterprise

AI use in enterprises is generally low, largely because the technology is not understood, and organizations have problems with ...

SearchERP

CPM software Prophix organizes Spacesaver sales info for success

CPM software helped consolidate financial data, which allowed Spacesaver to cut its monthly close time by two-thirds and replace ...

7 demand planning strategies to beat the competition

Today's supply chain management rests on refining your demand forecasting and creating partnerships. Here's a look at what that ...

CRM vs. ERP: Understand differences and CRM choices

As vendors' offerings of ERP suites and CRM standalone modules get more complex, it can be helpful to learn -- or review -- the ...