Jill Dyché is an internationally recognized author, speaker, and business consultant. She is partner and co-founder of Baseline Consulting, a professional services firm concentrating on enterprise data issues. is a frequent contributor to SearchCRM.com's Ask the Expert column.
Integrating CRM with other applications can significantly improve customer service and operational efficiency -- but it's not always easy. In this podcast, get expert advice from Dyche on developing a CRM integration strategy. Learn about integration techniques and the technology options available, get advice for developing a successful integration strategy and find out how to create a CRM integration project plan.