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Best practices for a CRM integration strategy

It's not always easy to integrate CRM with other applications, but Jill Dyche says it's worth it. Learn more from this podcast on CRM integration.

Jill Dyché is an internationally recognized author, speaker, and business consultant. She is partner and co-founder of Baseline Consulting, a professional services firm concentrating on enterprise data issues. is a frequent contributor to SearchCRM.com's Ask the Expert column.

Integrating CRM with other applications can significantly improve customer service and operational efficiency -- but it's not always easy. In this podcast, get expert advice from Dyche on developing a CRM integration strategy. Learn about integration techniques and the technology options available, get advice for developing a successful integration strategy and find out how to create a CRM integration project plan.

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