CRM industry trends - Top five CRM trends you should know about

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Business objects are the future of content services platforms

The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to ...
5 unusual ways to use AI in content management

AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that ...
Use data to create personalized content customers actually want

As customers demand authentic, personalized content, CX teams have turned to personalization engines. But without the right data,...

Millennials, changing meeting priorities drive huddle room trends

The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is ...
Zoom IPO demonstrates power of freemium pricing

The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium ...
Assess a combined VoIP and unified communications framework

Learn how to determine your organization's need for VoIP technology and UC functionality and to evaluate products from top VoIP ...

Google takes a run at enterprise cloud data management

New Google Cloud boss Thomas Kurian is putting databases and data management at the forefront at Google. The vendor has forged ...
4 factors to consider in a Hadoop distributions comparison

Examine the key characteristics necessary to evaluate in a Hadoop distribution comparison, focusing on enterprise features, ...
Kafka at center of new event processing infrastructure

Events are as important as data in emerging applications underlying many e-commerce efforts. Streams of events tell a company ...

Machine learning on edge devices solves lack of data scientists

Enterprises are having a hard time hiring data scientists, who are scarce and high-priced. But as edge devices get smarter, they ...
Machine learning bots enable immediate paperless workplaces

Document digitization allows for the automatic extraction of data through rapid bot technology, as companies aim for a ...
Federated deep learning offers new approach to model training

Training deep learning models puts a massive strain on enterprise infrastructure, but federated learning, which trains models on ...

Epicor debuts EVA, an AI virtual assistant for ERP

Epicor users will soon be able to talk to or text their ERP systems through Epicor Virtual Agent, a new AI-based voice command UI...
10 blockchain problems supply chains need to look out for

Blockchain is proving to be useful in the supply chain, but without a strong understanding of it and a viable use case, your ...
Del Monte Foods makes SAP ERP migration to AWS

Thanks to an acquisition, Del Monte Foods' IT had both on-premises and hosted systems, which proved costly and inflexible. It has...