CRM industry trends - Top five CRM trends you should know about

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Salesforce CMS: Users can publish without leaving platform

Catering to small and midsize customers, Salesforce remixes and upgrades existing features to form a content management system ...
SharePoint, OneDrive cloud migrations get easier

Moving to SharePoint Online and OneDrive may get simpler with new migration tools. Plus, new features in the cloud services aim ...
Microsoft Power Platform adds chatbots; Flow now Power Automate

Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation ...

CPaaS trends reflect expanded vendor offerings

CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that...
Cisco enhances Webex Teams meetings, expands PBX support

Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices...
Microsoft Teams adds private channels, room appliances

After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all ...

ScyllaDB set to improve NoSQL database performance

ScyllaDB has been helpful for big organizations such as Comcast, which was able to trim from nearly 1,000 database nodes to 78 ...
Translytical data platforms provide options to unify databases

Forrester identifies top vendors in the translytical database category and common elements that help make the unified database ...
Okera shines Spotlight on data lake insights

Possessing data stored in a data lake can be an important asset, but understanding how the data is being used, or in some cases ...

New FICO AI products aim for secure digital identities

Two new FICO products, FICO Identity Proofing and the FICO Authentication Suite, aim to use AI to help keep users' digital ...
Training data in facial recognition use cases reveals bias

Applications of facial recognition technology show incredible promise in law enforcement and personal privacy, but the risks are ...
Booz Allen releases Modzy AI platform and marketplace

Booz Allen Hamilton introduced an AI platform and marketplace made for uploading, deploying and managing AI models across a ...

With Scout, Workday acquisition strategy takes shape

Workday's planned acquisition of Scout RFP, a sourcing and procurement platform, says one thing to analysts: It is pushing to ...
10 ERP software choices for process manufacturing

Selecting ERP software for process manufacturing can be confusing, and different industries have different requirements. Learn ...
Follow these guidelines for a successful ERP upgrade project

Get a handle on the time and cost variables of upgrading an ERP system and stay laser focused on value drivers, like analytics, ...