Vendors claim consumers want self-service chatbots. Turns out they'd rather scrub toilets or go to the dentist than converse with customer service in general, bots included. Continue Reading
The updates are intended to secure electronically stored information residing across different locations in light of recent ...
Microsoft SharePoint administrators need to branch out in their Office 365 skill set to support products tightly integrating with...
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations ...
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the ...
AWS expands its Redshift data warehouse capabilities including managed storage and query acceleration at the re:Invent 2019 ...
While open source is a key to success for many database vendors, it can also potentially lead to a competitive threat from a ...
Network administrators are increasingly using AI tools to help them manage the growing complexity of their network infrastructure...
New SageMaker tools from AWS to open up machine learning models by making it easier for non-expert developers make, run, monitor ...
Companies like Jergens Industrial Supply are favoring purpose-built ERP systems like Epicor Prophet 21 for distributors over ...
The failure rate of digital transformation is high, but a smart and detailed strategy can vastly improve the outcome of your ...