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Siebel teams with SeeBeyond on call center integration

Siebel Systems announced Tuesday that it is joining with SeeBeyond to integrate its call center application with disparate data sources.

Siebel Systems Inc. announced Tuesday that it is joining with SeeBeyond to integrate its call center application with disparate data sources.

The San Mateo, Calif., company said the new real-time integration will reduce the cost and maintenance of application integration, improve customer service through synchronizing Siebel Call Center with back-office applications and streamline sales service and order-management processes.

"This offering is a direct response to our customers' need to deploy Siebel Call center within a diverse IT environment," Richard Gorman, senior vice president of products for Siebel, said in a statement. "By leveraging proven integration server technology from Monrovia, Calif.-based SeeBeyond with Seibel's CRM, customers will be able to more easily deploy Siebel Call Center solutions that will work seamlessly with a customer's existing IT architecture."

The integrated application embeds SeeBeyond's eGate Integrator platform, associated eWay Intelligent Adapters and the eInsight Business Process Manager into Siebel's Call Center product line. EGate Integrator provides integration for connectivity to third-party and legacy applications while eInsight serves as a toolkit for building process-driven integration solutions.

Additionally, the combination is compliant with the Universal Application Network.

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