In May, SearchCRM.com reported on Siebel's market position from a variety of angles: Is SAP the number one threat for Siebel? What is Siebel's position in the formidable call center market? Can Siebel meet the market's integration challenge? Get the scoop on Siebel...
Also, check out our Special Report on Strategies for Contact Center Success, a series of articles designed to help you set your contact center strategy, better service your customers and make the most of your interactions with them.
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TOP 10 MOST POPULAR NEWS ARTICLES
10.) Oracle re-tools SFA with users in mind
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5.) Web analytics bites into a 'cross-channel cookie'
4.) ChannelWave breaks into the PRM midmarket
3.) Siebel dominates call center, but not without help
2.) Special Report: Strategies for Contact Center Success
1.) SAP poised to challenge Siebel
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10.) Webcast: The Role of Analytics within Customer Lifecycle Management
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7.) Customer Loyalty advice: What's first: CRM or loyalty program? (Parts 1 and 2)
6.) Expert advice from Gartner: How can CRM be improved upon?
5.) Webcast: Strategic Thinking: Align Corporate, Call Center, and Technology Strategies for Call Center Success
4.) Expert advice from Gartner: Key metrics for determining ROIs
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