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March 2003: The Month in Review on

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If you didn't feel the luck of the Irish on St. Patrick's Day, don't worry, you can still find your own pot of gold in the March 2003 Month in Review. All the original articles, news and information from the month, summed up neatly just for you.

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Suite rewards: Check out Hilton's four-star branding plan (Article, March 3, 2003)

Microsoft highlights early CRM successes (Article, March 4, 2003)

Cisco keeps its finger on customer loyalty pulse (Article, March 5, 2003)

FEATURED TOPIC: Customer Loyalty Programs (March 9, 2003)

Salesnet hopes to take SFA all the way (Article, March 11, 2003)

Analyst, SAS weigh in on Siebel's claim to analytics crown (Article, March 11, 2003)

Agents of change: Taking contact centers to new heights (Article, March 12, 2003)

Expert offers tips on calculating ROI, retaining customers (Article, March 13, 2003)

FEATURED TOPIC: Customer Lifecycle Management (March 13, 2003)

RightNow broadens reach of hosted CRM tool (Article, March 17, 2003)

So far, consultants unaffected by hosted SFA providers (Article, March 18, 2003)

Microsoft to release CRM patch (Article, March 24, 2003)

FEATURED TOPIC: Customer Analytics (March 24, 2003)

Actuate strengthens BI tool (Article, March 25, 2003)

Wind up for one last sales pitch (Article, March 25, 2003)

IBM-Onyx hosted CRM partnership brings new dimension to midmarket (Article, March 26, 2003)

Gartner: CRM competitors inching in on Siebel (Article, March 31, 2003)

WEBCAST: Creating the real-time enterprise: Integrating customer interaction with data architecture (March, 2003)

WEBCAST: Customer LifeCycles: LifeTime Value Metrics Made Simple (March, 2003)

WEBCAST: Collaborating for a competitive edge: Sales, marketing and your channel partners (March, 2003)

WEBCAST: An Overall Approach to Data Quality ROI (March, 2003)

href="">WEBCAST: Keys to a successful Customer Lifecycle Management system (March, 2003)

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