The speakers for the 2003 CRM Technology Decisions conference represent a variety of CRM-related fields and companies. Learn more about their work and the paths they've traveled to become the most respected experts in CRM.
Founder and CEO, Patricia Seybold Group
Patricia Seybold has more than 20 years of computer industry consulting experience. She is the author of two CRM focused books including the best-seller, Customer.com and her latest book, The Customer Revolution.
To read more about Patricia's background, read her full biography.
Currently Bob is researching Collaborative eBusiness, an emerging trend that is the fusion of PRM, eCRM, and team collaboration technologies. Bob is also a featured expert on SearchCRM and is frequently quoted in our news stories.
Peppers & Rogers Group
If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater customer satisfaction, best-selling author and business visionary Don Peppers can explain how to get the job done -- clearly, concisely and without ambiguity. To learn more about Don's background, read his full biography.
President, The 56 Group
Paul is a recognized authority in CRM and the author of the best-selling book CRM at the Speed of Light published in 2001 by McGraw Hill. Paul is an expert on SearchCRM, and is frequently quoted in our news stories.
VP and Research Leader, Giga Information Group
Erin Kinikin provides practical insights of CRM with more that 15 years of expertise focused on CRM technology decisions. Erin is our go-to expert for CRM case studies, and she is often quoted in our news stories.
Senior Research Analyst, Customer Management Service, AMR Research, Inc.
At AMR Research Kevin's focuses on companies' utilization of e-business applications to enable marketing and other demand driving efforts. He is also responsible for monitoring industry trends and developments within this market. His coverage includes marketing automation applications, analytics, pricing optimization, and customer data management.
You can read more about Kevin's perspectives in many of our news stories.
President, Brendler Associates
Bill advises top executives on how to develop positive cultural acceptance of a new technology, business strategy or how to turn around an unsuccessful technology implementation. His extensive experience enables companies to deal effectively with organizational change. Read more about Bill's change model on his company's web site.