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Enterprise management: A new paradigm emerges

According to the Hurwitz Group, the emphasis over the next five years in most IT organizations will move from identifying infrastructure (network, system, application, database) problems to providing business services and measuring service delivery via automation and intelligent management products.


Hurwitz Perspective
Enterprise management: A new paradigm emerges

The emphasis over the next five years in most IT organizations will move from identifying infrastructure (network, system, application, database) problems to providing business services and measuring service delivery via automation and intelligent management products. Those involved in the new era of IT culture will, grudgingly, be forced to adopt new operational processes and vantage points that are driven by cost containment, fast return on investment (ROI), and products that manage critical business processes built on Web services and business partner networks. Business requirements will increasingly play an important role in the evolution of enterprise management products, leading to new product requirements. Based on user and vendor interviews, Hurwitz Group believes three key areas must be built into emerging products to ensure success in future management markets:

  • Component architectures
  • Service delivery and business process overlay
  • Integration and automation partnerships
  • Component Architectures

Enterprise management vendors are experimenting with architectures and product development methods around enterprise application integration (EAI) and Web services. As business critical applications and networks increasingly become interconnected between business partners, the need for products to have flexible architecture and standardized methods of communicating and sharing information rises. Thus, management architectures of the future must have global scalability and data exchange capabilities that far outpace current technologies.

Service delivery and business process overlay

As IT organizations start to understand how to define, create, and deploy technology services that track with business processes, management products will have to adapt to users who are not "experts" in specific vendor tools. The notion of business process infrastructure management -- defined as managing business processes and technology infrastructure as a single entity -- will take hold. Information sharing will be critical to IT organizations that morph themselves around the key business processes that drive revenue. Silos will disappear and dynamic teams will emerge with ownership over business processes rather than specific types of technologies. Management products will have to contain features that impact process management while managing globally dispersed infrastructures.

Integration and automation partnerships

Management applications will have to integrate with applications that present users with a full view of their business process infrastructure. Integration of dynamic architectures and communication methods will drive data sharing and management automation, saving users money and time. Partnerships that unlock the value incorporated in massive amounts of business process infrastructure management data will be essential to providing ongoing customer value.

The enterprise management market is about to enjoy tremendous upheaval and innovation that will benefit users over the long term. In the short term, mergers, acquisitions, emerging standards, and political and economic pressures will continue to drive this market into the next phase of management-business process infrastructure management.


Copyright 2002 Hurwitz Group Inc. This article is excerpted from TrendWatch, a weekly publication of Hurwitz Group Inc. - an analyst, research, and consulting firm. To register for a free email subscription, click here.

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