LOS ANGELES - CRM market leader Siebel Systems Inc. is now shipping a new set of tools aimed at helping customers streamline integration across multiple applications.
Dubbed Universal Application Network (UAN), the package is aimed at helping CRM users bring together disparate IT systems more smoothly. The San Mateo, Calif.-based vendor will unveil the software Monday at its Siebel Worldwide User Week conference in Los Angeles.
According to Siebel, the business process-oriented package reduces the need for organizations to build their own customized systems to address integration issues. UAN is based on recognized XML- and Web services-related architecture to help users operating across multiple vendor platforms.
UAN is made up of three primary components: a best-practice business process library, business process design tools and integration server software. The library consists of a set of pre-built business process guidelines, while the design tools target the execution of these concepts. Siebel officials said they designed the integration server in partnership with hardware and software vendors to help users coordinate communication between applications.
The business areas addressed by the first release of UAN include customer life cycle management, product life cycle management, order management, partner relationship management (PRM) and employee relationship management (ERM).
Siebel also reported that a number of its systems integrator partners, including Accenture, Deloitte Consulting and IBM Global Services, plan to deploy UAN-based practices.
At least one analyst put his stamp of approval on the release. In a statement, Steve Bonadio, senior program director at Stamford, Conn.-based research firm Meta Group, predicted that packaged business process and design tools should receive a warm reception from current enterprise applications users.
Company officials said that UAN is already being tested by a number of Siebel's partners and customers, and that it should reach the general market sometime later this quarter.
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