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Quick Takes: CRM earnings roundup

A mixed bag of earnings results for Pivotal, Syntellect and Informatica. Plus, Siebel brings Watson Wyatt into alliance program.

Pivotal earnings look up

Vancouver, B.C., Canada-based mid-market CRM provider Pivotal Corp. reported financial results for its fourth quarter and fiscal year ended June 30, 2002. Pivotal's total Q4 2002 revenues were $19.1 million compared to $17.7 million in the previous quarter and $22.2 million in Q4 of fiscal 2001. Total revenues for the year ended June 30, 2002 were $69.6 million compared to $96.2 million for the year ended June 30, 2001.

"In this tough environment, we're pleased given our competitors' results," Divesh Sisodraker, Pivotal's CFO, told searchCRM in a recent interview. "We think our total focus on the mid-market is paying off."

Sisodraker said Pivotal is not alarmed by Microsoft Corp.'s entry into the market for CRM, as the software giant is currently targeting businesses smaller than Pivotal's core customer base.


Syntellect reports Q2 loss

Phoenix, Ariz.-based self service software vendor Syntellect Inc. delivered a net loss of $2.4 million, or $0.21 per share, for Q2 2002 compared to a net loss of $2.5 million, or $0.22 per share, for the same period in 2001. The firm reported revenues of $7.3 million for Q2 2002, down from revenues of $8.5 million in the year ago quarter. Anthony V. Carollo, chairman and CEO of Syntellect, said his company was unable to break even based on its shift in revenue away from higher-margin licenses. Carollo said the company would to try to lower its overhead without making staff reductions as its customers continue to defer IT buying decisions.


Informatica delivers positive Q2 earnings

Redwood City, Calif.-based analytics specialists Informatica Corp. said its revenues for Q2 2002 were $49.1 million, up from $48.5 million recorded in Q1 2002 and also up compared to the $47.8 million recorded in Q2 2001. The company reported that net income for Q2 was $400,000 or $0.01 per share, up from the net loss of $300,000 million in Q1 2002, and up compared to a net loss of $7.5 million or $0.10 per share for Q2 2001. Gaurav Dhillon, CEO of Informatica, said that demand for analytical software continues to outpace the CRM market at large, as customers try to maximize earlier investments.


Watson Wyatt joins Siebel alliance program

Washington, D.C.-based consultant Watson Wyatt & Co. joined CRM vendor Siebel Systems Inc.'s alliance program to partner around employee relationship management (ERM) services. As San Mateo, Calif.-based Siebel's first human resources strategy and consulting partner, Watson Wyatt will implement Siebel ERM applications, in addition to providing services such as HR service delivery, benefits strategy, organizational change and communication consulting.


Watson Wyatt

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