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Quick Takes: A plethora of products

IBM builds stronger links to Siebel; ePeople gets a new collaborative tool out the door; G4 Analytics takes on the consumer products space; Mindfabric releases a customer service platform.

IBM and Siebel expand relationship

IBM Corp., Armonk, N.Y., reported it will release a set of so-called "portlets" to help customers of its WebSphere Portal access enterprise software maker Siebel Systems Inc.'s employee relationship management (ERM) applications. Siebel, San Mateo, Calif., said the portlets expand IBM's existing support for its e-business applications, allowing streamlined integration of the Siebel ERM application suite with other areas of WebSphere Portal frameworks. The new ERM platform is made up of applications that aim to drive business execution by aligning an organization around key objectives.



ePeople releases Teamwork 4.0

Mountain View, Calif.-based collaborative software specialist ePeople Inc. released its ePeople Teamwork 4.0 product, a Web-based CRM application that focuses on allowing workers in different locations to simultaneously take part in the same projects. Formerly known as ePeople Service Network 3.1, the package is intended to give companies the ability to handle complex issues and offer targeted service to customers in the technology, engineering and financial services markets. On a basic level, the technology enables companies to tailor service and support based on a customer's value.


G4 Analytics launches new tool for consumer products industries

G4 Analytics Inc., a Bethesda, Md.-based business intelligence software vendor, introduced its G4 Analytics for Consumer Products application, which runs on the Microsoft SQL Server platform. G4 Analytics said the tool uses information from within consumer products companies, retail partners and external sources to help companies make marketing decisions including those about promotions, product assortment and pricing. G4 said the architecture is component based and uses a set of pre-defined business elements.

G4 Analytics

Mindfabric unveils new enterprise platform

Customer interaction software maker Mindfabric Inc., San Jose, Calif., released its Enterprise 3.0 platform, a system designed for customer service centers and other e-service applications. Mindfabric claims the software is able to deliver up to 30% more ROI than existing customer service solutions. The firm said organizations could optimize interactions with customers, deliver better customer service and reduce related overhead using the new package.


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