For example, SearchCRM spoke with Beatriz Infante, President and CEO at Aspect, about how, if run properly, customer contact centers can actually help boost profits without draining resources. You can read that interview here.
On Wednesday, we had an interactive event with Gary Barnett, Aspect's Chief Technology Officer, who fielded questions ALL DAY in our discussion forum. You can see the interesting questions our members asked Gary -- and how he responded -- by viewing the discussion threads.
SearchCRM also conducted an interview with a Aspect customer, Connextions.net, and Blue Cross and Blue Shield of Florida, who found that Aspect's software for self-service Web sales paid for itself within one year. Read that story, entitled Healthcare provider finds quick ROI with self-service sales apps.
In general, it was a very informative week filled with interesting questions and comments. Thanks to everyone who participated.
If you have further questions, feel free to e-mail us.