Quick Takes: Eli Lilly brings 'Interactive Intelligence' to call center

Eli Lilly picks customer interaction center software; FrontPhase takes CRM to the Web; Chordiant shows a strong Q4; two new partnerships get forged.

Interactive Intelligence lands Eli Lilly

Indianapolis-based contact management software maker Interactive Intelligence Inc. now counts pharmaceutical giant Eli Lilly and Co. among its ranks of customers. The firm recently reported that Eli Lilly would deploy its Customer Interaction Center application to replace proprietary communication devices such as voice mail systems, fax servers and computer telephony integration middleware.

Interactive Intelligence

FrontPhase releases Web-based CRM application

FrontPhase Technologies, Haifa, Israel, released its new Web-based CRM package aimed at small- and medium-sized businesses. FrontPhase officials said the customer service solution is designed to help mid-market customers reduce service response time, eliminate e-mail and phone backlogs, improve customer satisfaction and reduce customer service costs. According to the company, no substantial IT implementations such as server installations, data migrating or maintenance are needed to deploy the tool set.


Chordiant reports strong Q4

Cupertino, Calif.-based CRM vendor Chordiant Software Inc. reported an improved Q4 and said that total revenues for 2001 grew by 126% over 2000, reaching $76 million. The company's revenue results of $23.8 million for last quarter and $76 million for the year narrowly exceeded its projections of $23 million and $75 million, respectively. More impressive, however, was Chordiant's Q4 2001 revenues, which were more than double the $11.6 million reported for the same period last year.


Truis and Data Junction Partner

San Francisco-based business intelligence software maker Truis Corp. extended its partnership with Data Junction Corp., Austin, Texas. Under the pact, Truis will extend its integration capabilities for its Truis IQ System and other enterprise applications. The company believes that Data Junction's expertise with hosted application providers will provide Truis customers with additional integration options beyond XML and SOAP APIs.


Data Junction

Sagent inks deal with Satyam Computer Services

Mountain View, Calif.-based CRM software maker Sagent Technology Inc. has expanded its partnership with integrator Satyam Computer Services, India. Under terms of the agreement, Satyam will develop connectors for Sagent?s Business Intelligence Platform to integrate with ERP, CRM and SCM systems from Peoplesoft, Oracle, Siebel and i2. Satyam will also help introduce Sagent products to the Indian market.



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