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Quick Takes: The international language of CRM

Onyx stretches its CRM portal across language barriers, Hyperwave ups the ante with eKnowledge Infrastructure suite and new partnerships abound in this edition of Quick Takes.

Onyx releases multilingual CRM portal

Bellevue, Wash.-based Onyx Software Corp. launched its Internet-native CRM portal, Onyx Employee Portal (OEP) 3.0 in German, French, Spanish and Japanese versions. The company indicated that it plans to release Finnish, Swedish and Norwegian iterations of the technology in coming months. Onyx OEP 3.0 is built around Unicode, an industry standard allowing companies to use multi-lingual text in a single database.


DataFlux unveils alliance program

Cary, N.C.-based data solutions provider DataFlux Corp. took the wraps off its new strategic relationship effort dubbed the DataFlux Alliance Program (DAP). Company officials said the program was launched in order to speed the integration of its DataFlux suite of data management solutions into partner companies' business intelligence applications. Among the developers already participating in the alliance are Transitions II, The Center for Data Quality and Britemoon. DataFlux is a wholly owned subsidiary of SAS Institute.


Hyperwave delivers new collaboration suite

Boston-based Hyperwave Information Management Inc., a maker of collaboration and knowledge management solutions, released its eKnowledge Infrastructure suite. The package is aimed at providing a turnkey information management environment with a focus on content and document management, information search and retrieval, workflow, collaboration and e-learning capabilities. The eKnowledge Infrastructure is upgradeable from and replaces the company's Hyperwave Information Server and Hyperwave Information Portal products.


Data Junction and Knowledge Based Systems bolster relationship

Austin, Texas-based data integration solutions maker Data Junction Corp. and College Station, Texas-based software developer Knowledge Based Systems Inc. (KBSI) have established an alliance partnership. KBSI revealed its plan to utilize Data Junction's Integration Engine to add advanced extract, transform and load capabilities to its line of data mining and knowledge discovery software. KBSI will use the Data Junction technology to provide feeds between its software and users' legacy data systems.

Data Junction

Knowledge Based Systems

Cynocom deploys CRM solution to Citrix

Boca Raton-based Cynocom Corp., a maker of online customer support software, reported that server applications developer Citrix Systems Inc. of Fort Lauderdale, Fla., will deploy its iAsyst, eSupport solution. The product speeds handling of sales and customer support inquiries. Cynocom's iAsyst will provide tracking, escalation and automated control capabilities linked to Citrix customer requests. Citrix also claims to be using iAsyst to streamline its routing process for all client inquiries.



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