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Quick Takes: Multimedia call centers

Avaya introduces an interaction center for CRM, and Selltis launches sales force automation software for the industrial market, in this edition of Quick Takes.

Avaya introduces interaction center for CRM

Basking Ridge, N.J.-based Avaya Inc. has introduced Avaya Interaction Center for CRM. The new software helps bring older multi-platform call centers into multimedia contact centers. As part of Avaya's Interaction Management Solutions suite, it personalizes, automates, routes, manages and reports on customer interactions across a variety of communications channels, including voice, e-mail, Web chat and browser-based collaboration.

About Avaya

Selltis launches SFA for industrial sales

New Orleans-based Selltis LLC, a provider of industrial sales automation software, has announced the general availability of its sales force automation (SFA) and CRM software for the industrial sales market. The Selltis technology is mapped directly to the industrial sales process, which typically requires sales professionals to track opportunities for multiple products, coordinate efforts over a 3- to 18-month cycle and communicate with colleagues and customers at a range of remote locations.

About Selltis

Empirix helps patrol call centers

Empirix Inc., based in Waltham, Mass., has announced the immediate availability of Hammer Call Patrol, a hosted monitoring service that rapidly identifies contact center outages and performance inefficiencies to improve the quality of experience for callers while controlling operating costs. Call Patrol gives subscribers the ability to track and analyze performance criteria such as call failure, system outages, slow IVR or database responses and variations in call length.

About Empirix

SPSS BI releases local-language BI

Chicago-based SPSS BI, a division of SPSS Inc., has announced the release of local-language versions of its Clementine and AnswerTree software packages. Clementine is translated into French, German, Italian, Spanish, Japanese and Korean. AnswerTree is available in Japanese, French and German. New features to Clementine 6.0 include Clementine Application Templates for Web mining and telecommunications, new algorithms and the ability to import and export files from SAS software.

About SPSS

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