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Quick Takes: New software, new study, new booklet

Conjoin releases new version of Field.First

Bedford, Mass.-based Conjoin, Inc. has announced the release of a new version of its Field.First sales and marketing portal. Field.First enhances the flow of information between sales and marketing and between sales and the customer. With the new release, Conjoin now provides an API through which to integrate Field.First with CRM and content management systems. Field.First 2.5 also adds new functionality to better support an ASP environment and collaboration within major account teams.


Milinx releases new CRM software

Seattle, Wash.-based Milinx Business Group, Inc. has released its new CRM software, miCUSTOMER. It provides tracking of leads, sales, orders and customer service. The software is fully hosted at the Milinx Application Data Center and securely Web-delivered, which allows miCUSTOMER to be set up almost instantly, anywhere on any computer with a browser and an Internet connection.


New e-business software industry thrives in down market

Sunnyvale, Calif.-based Multimedia Research Group, Inc. has announced a new report showing how suppliers of e-business software are turning in above-average results in the U.S. market. Based on profiles of over 100 companies in nine sectors, the report identifies anticipated revenues of $16 billion in 2001 (up by 300% since 1999). The study covered CRM, Marketing and Sales Management, Customer Support, and Procurement.

Multimedia Research Group

SSPA releases new Support Sense Booklet

The Software Support Professionals Association (SSPA) has released a new SSPA Support Sense Booklet, "Characteristics of Effective Teams." The booklets are created as quick read, bite-sized pieces of information authored by support center experts from throughout the world. The new Booklet now available is by Tracy Wetjen and Ross Rattray, President of Technical Support Solutions, a company providing customized "soft skills" training for the service and support industry.


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