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Quick Takes: The new and the improved

Allegis launches eBusiness Suite 5.0

Allegis Corp. has announced the availability of the Allegis eBusiness Suite version 5.0, which enables companies to both manage their traditional selling channels and evolve them into a collaborative business network within a single suite. This version is available in three packages: Channel Partner, Sales Partner and Market Partner. Each addresses a specific, progressive step in channel evolution.


Segue unveils TechNotes for issues resolution

Segue Software Inc. has announced the release of Segue TechNotes, its online resolution database for customer support. The new search offering, which will go live next week, is a 24 x 7 service that gives customers real-time answers to over 1,000 potential scenarios. It supports the company's Silk products, which model demanding e-business environments and simulate the stress presented by up to tens of thousands of concurrent Web site visitors.


Global Knowledge launches enhanced e-learning application

Global Knowledge, Inc. has announced a new release of its Web-based e-learning application, Knowledge Pathways 3.0. Knowledge Pathways provides corporations with a platform for designing, delivering, tracking and reporting online training. This includes an online assessment capability designed to enable constant evaluation and improvement of corporate-wide e-learning programs.

Global Knowledge

ServiceEngine unveils integrated customer satisfaction ratings system

ServiceEngine Inc. has announced the introduction of a customer satisfaction ratings system that is directly integrated into a CRM application. The new technology will provide businesses with the data necessary to immediately improve customer satisfaction and company performance, and to make better, more informed staffing decisions. ServiceEngine's Customer Satisfaction Ratings System allows any company to get a 360-degree view of how it, and its staff, performs against general and defined customer audience segments.


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