PeopleSoft Inc. and Sun Microsystems Inc. have announced a global alliance to deliver PeopleSoft's CRM software on Sun's Solaris 8 Operating Environment and Java-based platforms. This alliance is aimed at the communications and brokerage industries and is an enhancement of a decade-long alliance between the two companies.
"To be effective, companies must approach CRM ... as software, hardware and a robust infrastructure," said Robb Eklund, vice president of product marketing for PeopleSoft.
"PeopleSoft CRM was developed using a Java technology platform," said Dough Kaewert, senior vice president of Sun marketing development. "With Java-based PeopleSoft on Solaris 8, using Java, we're providing one of the industry's most open and scalable solutions," he said.
Sun and PeopleSoft formed this alliance to work with brokerages and communications companies. The alliance aims to reduce implementation time, lower the total cost of ownership, ease integration and improve customer service, retention and profitability, according to Bill Parsons, vice president of PeopleSoft Alliance Business Development.
For example, a brokerage with toll-free access and online trading would need software that could manage all these interactions across channels, according to Eklund. "Since CRM deployment is mission-critical... the brokerage needs a highly reliable solution. ...The brokerage requires a CRM solution that scales to keep pace with its success," he said, adding that as companies grow, they need their CRM systems to grow with their customer base.
Additionally, the companies will collaborate on engineering efforts and work with customers in Sun's iForce Ready Center locations to create proof of concepts and develop architecture blueprints. PeopleSoft Consulting and Sun Professional Services, among other vendors, will provide implementation rapidly and cost-effectively.
Companies that plan to use the combined PeopleSoft and Sun secure software and hardware package can look forward to being able to better manage the complete customer lifecycle, beginning with initial contact and continuing through the sales cycle, the order and billing process, product delivery and service and support, according to Eklund.
PeopleSoft's and Sun's joint customers can deploy PeopleSoft on either Sun's existing enterprise servers, including the Starfire line, or any of the new Sunfire servers, according to Kaewert.
PeopleSoft and Sun have also completed a joint CRM performance benchmark, Kaewert said. Out of 20,000 concurrent users, the response time was just over half a second, he said. The companies plan to announce more on the benchmark at a later date.
PeopleSoft CRM on the Sun Solaris platform is available immediately worldwide.
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