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Quick Takes: Being human-to-human

Web communications service delivers voice, video, text chat and co-browsing

WebTelecom has launched Live Contact Service 2, which allows businesses to add voice, video, text chat and co-browsing capabilities to their Web site, increasing human-to-human interaction. This can improve customer service, build site loyalty and drive increased revenues through higher shopping cart conversion rates.


Willy 2001 awards honor excellence in CRM

CRM analysis firm has announced the winners of the "Willy" awards for 2001, naming CRM products that assist salespeople in serving their customers. Winners include Pivotal Corp.'s eRelationship 2000, for Best Fully Integrated CRM Solution; YOUcentric, Inc.'s YOUrelate for Best Enterprise CRM Solution; Firstwave Technologies, Inc.'s Firstwave eCRM and Neteos, Inc.'s eRMNow! (a tie) for Best Internet Based CRM Solution; and StayinFront, Inc.'s Visual Elk for Outstanding Achievement in a Vertical Market Solution.


Onyx and Cognos team for analytical CRM software

E-business software provider Onyx Software Corp. and business intelligence company Cognos have partnered. Under the terms of the agreement, Onyx will bundle and resell Cognos' line of business intelligence software with Onyx's thin-client CRM portal suite. The combined software is expected to provide business managers with the ability to assess business performance and to aggressively respond to changes in their business.



Air2Web wirelessly enables ERP, CRM and SCM

Air2Web has launched version 2.0 of its Mobile Internet Platform. This version includes support for Short Message Service (SMS) and Wireless Application Protocol (WAP) phones, pagers and Palm Pilots. Customers and employees can access enterprise resource planning (ERP), CRM and supply chain management (SCM) applications via digital wireless devices with this extensible markup language (XML)-based platform.


Pegasystems announces new business rules technology

Pegasystems has announced PegaRULES, its business rules technology. It is designed to drive alignment across companies by making systems smarter and processes more responsive. PegaRULES is a business rule development and deployment engine automating rules management for business functions, including SCM and handling customer interactions.


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