Elite enters CRM market
Elite Information Systems Inc., which produces practice and financial management systems for professional service firms, has announced its CRM software, Apex. It is primarily aimed at law, accounting and consulting firms. Apex includes personal phonebooks with delegation capabilities, a data entry wizard for business cards, duplicate-entry checking, relationship management and activity tracking and scheduling.
ePartners launches CRM solution comparison seminar series
E-business services provider ePartners is hosting seminars in 17 cities to compare the CRM software on the market today. The ePartners CRM Shootouts are free and provide an assessment of leading CRM solutions on the market today. The half-day seminars will feature live demonstrations of Great Plains/Siebel, SalesLogix, Pivotal and Onyx software.
Banter releases latest version of Relationship Modeling Engine
CRM software company Banter has released its Relationship Modeling Engine (RME) version 4.0. This new version includes natural language processing of imperfect content; analytical semantic modeling and content classification that is accessible and highly tunable; and feedback mechanisms that enable real-time learning and rapid, automatic adaptation to constantly changing business environments.
Eyretel releases latest customer interaction recording, monitoring and analysis suite
Eyretel has released version 6.0 of its CRM suite, which includes all of Eyretel's products and applications, including MediaStore, eWare, Unify, QualityCall, Replay Studio and ScreenCapture. It is slated to improve customer experience tracking and enable users to identify and analyze high-value contacts with new features such as talk/listen ratio reporting and integration with enterprise applications such as CRM, workforce management, and customer databases.
Nice Systems unveils software for up to 100-seat contact centers
Nice Systems, applications provider for business interaction management, has released its NiceAdvantage, quality management software designed to meet the needs of contact centers with up to 100 seats. It supports both CTI and non-CTI environments using a single server system. The software includes recording of agent voice and screen interactions, synchronized voice and screen playback, on-line call evaluation forms, trend analysis using graphs and detailed reports and calibration tools to ensure consistency between evaluators.
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