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Quick Takes: New software birth, marriages of the CRM solutions

DecisionPoint Applications announces CRM product family

DecisionPoint Applications, Inc. has announced its entry into the CRM market by delivering the first module in its family of CRM products. The module, DecisionPoint for Sales Analysis, allows customers to combine front office, back office and external data for a complete view of the customer. It is an extensible data warehouse infrastructure that can be pre-integrated with other CRM and ERP applications.

BroadVision and Chordiant partner for integrated contact center software

E-business software provider BroadVision Inc. and CRM software vendor Chordiant Software have announced a global partnership to provide an integrated CRM package. The package will include features to personalize sales and service via the Internet, telephone, e-mail or retail outlets.

Ridgeway and WebDialogs integrate technologies

Ridgeway and enhanced voice and multimedia services provider WebDialogs have announced a partnership to deliver CRM applications that feature interactive voice, video and data sharing capabilities. The companies will integrate WebDialogs' WebInteract technology with Ridgeway's application platform, which consists of its VX-Centrex and netHance software.

Acxiom and Pegasystems ally for CRM technologies

Pegasystems has announced a strategic alliance with Acxiom Corp. to deliver a multi-channel CRM package to assist companies in identifying and supporting their customers. Pegasystems has developed an integrated connector between its eCRM Foundation Template for rules-driven customer service and Acxiom's Solvitur(4) framework for customer data integration (CDI).

Incanta launches customer support package

Incanta, Inc. has announced new services and customer support options for broadband service providers. This allows broadband providers to feature branded e-mail, chat and telephone support for Incanta's services, which include subscription and pay-per-view services.

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